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FAQ

Order & Shipping

You can order in our shop 24/7. To put a product in the cart, please click on the button „Add to cart" in the product overview. You can adjust your selection in the shopping cart. After going through the 4 steps you can finish your purchase by clicking on „Submit order" in the last step. Should you have problems with your online order, please contact our customer service

After entering the promo code in the shopping cart, you must first click on "✔ - Redeem voucher" and then to "Go to checkout".

Yes. We deliver SweatStop® worldwide. If you live in the USA or Canada please visit www.sweat-stop.ca

No. You can buy any product, even if you just buy one.

If you want to cancel or change an order, please send an e-mail.

Attention when visiting this online shop! The suggested well-being can actually occur. You run the risk of wanting to reorder again. Hide your credit card in the safe.

Find an overview of all payment options offered and additional payment information here.

With your registration you have several advantages like for instance an insight into your order record. In addition to, you can adjust your personal data anytime and do not need to enter it anew when ordering again.

Depending on the delivery method chosen you can check the current status of your order in your order confirmation. Please note: Items are registered 1-2 days by DHL and can only be tracked after shipment confirmation.

Yes. Often e-mail addresses are mistyped in the order form. We kindly ask you to verify your data before sending your order. Other common reasons for not receiving an e-mail confirmation are overloaded e-mail accounts or spam filters. If your order (and payment) went through, it will be shipped even the e-mail address is erroneous.

Yes, we also deliver to Packstations ONLY IN GERMANY. Please enter the following in the address fields:

  • Street and house number: Packstation 123
  • Address supplement 1: Your postal code
  • City: Location of the Packstation
  • ZIP code: Zip code of the Packstation
  • Country: Germany

  1. Call up the desired article here in the shop.
  2. If available, you will find the button "Collect from my pharmacy" below the button "Add to cart".
  3. Click on it and follow the instructions in the form to order the product to the pharmacy of your choice.

Tip: On the product page you will also find the pharmaceutical central number (PZN) / pharma code of the product under the tab "Properties". With this number you can get the product in any pharmacy.

General Questions

Sweating is a totally normal and essential process. Sweat is produced by the body to cool down and regulate its temperature. Perspiration is controlled by the autonomic nervous system. In some cases, this system has a dysfunction and produces more sweat than necessary. For areas affected by this hyperfunction, an application of antiperspirants is recommended. Aluminium compounds seal the sweat glands locally and can thus be used against sweating. Antiperspirants only affect the surface and do not get into the blood circulation of the body. One part of the sweat exudes through the liver, while the other part channels its way to the surface of the skin through other sweat pathways, where it evaporates fast and without odour. Whenever antiperspirants are applied to specific skin areas - such as armpits - sweat can easily evade through other body areas. Armpits, for example, only represent 1% of an entire body’s sweat.

Yes, please note that the money-back guarantee only covers certain products. We offer you a 30-day money-back guarantee, which allows you to revoke your contract declaration within 30 days - in addition to the statutory provisions of 14 days. The statutory right of withdrawal remains unaffected by this.

Antiperspirants can generally be used on any area of ​​the skin. Sweating can also be targeted at several areas at the same time. The excess sweat evaporates unnoticed on other areas of the skin and is partly excreted via the kidneys. However, antiperspirants cannot be used in the case of a generalized overactive sweat gland, i.e. heavy sweating all over the body.

To avoid compensatory sweating, antiperspirants should not be used on more than three areas of the skin at the same time. Various antiperspirants in different strengths are available to combat sweat and odor on different areas of the skin.

Products

New studies on antiperspirants containing aluminium: unlikely to be impaired by aluminium

In 2014, the German Federal Institute for Risk Assessment (BfR) prepared a health risk assessment for antiperspirants containing aluminium. The data situation at that time was contradictory. The institute had therefore drawn attention to the need for research on the subject. Now there are two new human studies that require a reassessment of aluminium in antiperspirants. The result of the reassessment: The BfR states "According to current scientific knowledge, health impairments due to the regular use of antiperspirants containing aluminium are therefore unlikely. ... The contribution of aluminium-containing antiperspirants to the total exposure to aluminium is significantly lower than assumed before." Read the entire BfR statement 030/2020 of July 20, 2020 in German here.


Is the use of antiperspirants containing aluminium hazardous to health?

The BfR states: "Antiperspirants containing aluminium chlorohydrate can be used daily, according to current scientific knowledge, a health risk for consumers is unlikely. This is the result of the BfR risk assessment based on a new human study on aluminium intake by antiperspirants." Read the entire BfR comment in German here.

Is there a connection between antiperspirants containing aluminium and breast cancer?

The BfR states: "A causal connection between the intake of aluminium from antiperspirants and the development of breast cancer could not been scientifically proven so far. In studies on mice, no tumors were observed, even at high doses." Further questions and answers about aluminium in food and consumer products

Is there a connection between aluminium and Alzheimer's?

The BfR states: "Various studies attempted to prove a connection between aluminium intake and Alzheimer's disease, but could not find any clear evidence. Based on current knowledge, such a connection is unlikely." Further questions and answers about aluminium in food and consumer products

Aluminum absorption in the body - what should I put attention on?

Aluminum is found in many foods and consumer products. Aluminum can be found in food naturally (e.g. in potatoes) or as a component of food additives. Aluminum ions from food packaging or dishes can also be transferred to the food.

The BfR comments: "If aluminum foil, aluminum grill dishes or uncoated aluminum menu dishes and dishes are used improperly, a comparatively high aluminum intake can occur. This is avoidable for consumers. With regard to the increased solubility of aluminum under the influence of In particular, acid and salt should not come into contact with acidic or salty foods, ie aluminum foil should not be used to wrap acidic or salty foods, including sliced ​​apples, tomatoes, rhubarb, salted herring, marinated meat or cheese. For barbecuing, reusable trays, for example made of stainless steel, are preferred. Whitening toothpastes can also contribute to the total amount of aluminum taken in. By reducing the use of these products or dispensing with them, the aluminum intake can be reduced. "

According to the current state of knowledge, aluminum contents in the body that are too high can have negative effects on the nervous system, the kidneys and the bones. 

Further questions and answers about aluminium in food and consumer products

Deodorants prevent the formation of the odour causing bacteria and cover the smell. They only take effect for a very limited space of time, however, as they do not fight the actual problem - the formation of sweat - at its root.
Antiperspirants on the other hand narrow the perspiratory glands and thus prevent the secretion of sweat.

Yes. Antiperspirants are applied immediately before going to bed. In the morning, you can follow your usual washing routine and use a deodorant if necessary.

Shipping from EU and CH
Also in Pharmacies available**
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