FAQ Questions & Answers

You can order in our shop 24/7. To put a product in the cart, please click on the button „Add to cart" in the product overview. You can adjust your selection in the shopping cart. After going through the 4 steps you can finish your purchase by clicking on „Submit order" in the last step. Should you have problems with your online order, please contact our customer service

1. Enter your code into the designated field in the shopping basket.
2. Important: After entering the code, click the button with the tick (✔) to activate the voucher. The discount will only be deducted from the total once this is done.
3. If it does not work, an error message will appear. Please note that vouchers are often not valid on sets, already discounted items, or the code may have expired.
4. You can also contact our support team by email at any time.

Don't have a voucher yet?

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Yes, we ship worldwide. To ensure fast delivery and uncomplicated customs clearance, we dispatch from two strategic warehouses:

• Lörrach Warehouse (Germany): From here, we supply all EU countries duty-free, as well as the rest of the world.
• Muttenz Warehouse (Switzerland): From here, we supply Switzerland and Liechtenstein duty-free.

Please note that deliveries to certain countries outside the EU may be restricted by our shipping partner, DHL, due to the current political situation or specific customs regulations.

Detailed information on delivery times and shipping costs for your country can be found on our shipping information page.

No, we welcome every order. There is no minimum order value – so you can conveniently purchase even very small amounts from us.

If you want to cancel or change an order, please send an e-mail.

Just one thing: The suggested sense of well-being usually does materialize. There is a very real risk that you will be visiting our shop more often from now on. We recommend: Hide your credit card safely in a safe – or simply enjoy the anticipation!

"If you enjoy something, then you also take it seriously." Gerhard Uhlenbruck.

Find an overview of all payment options offered and additional payment information here.

With your registration you have several advantages like for instance an insight into your order record. In addition to, you can adjust your personal data anytime and do not need to enter it anew when ordering again.

Depending on the delivery method chosen you can check the current status of your order in your order confirmation. Please note: Items are registered 1-2 days by DHL and can only be tracked after shipment confirmation.

Yes. Often e-mail addresses are mistyped in the order form. We kindly ask you to verify your data before sending your order. Other common reasons for not receiving an e-mail confirmation are overloaded e-mail accounts or spam filters. If your order (and payment) went through, it will be shipped even the e-mail address is erroneous.

You can find out about shipping costs and delivery time here.

Yes, we also deliver to Packstations ONLY IN GERMANY. Please enter the following in the address fields:

• Street and house number: Packstation 123
• Address supplement 1: Your postal code
• City: Location of the Packstation
• ZIP code: Zip code of the Packstation
• Country: Germany
  

Please contact our customer service

1. Call up the desired article here in the shop.
2. If available, you will find the button "Collect from my pharmacy" below the button "Add to cart".
3. Click on it and follow the instructions in the form to order the product to the pharmacy of your choice.

Tip: On the product page you will also find the pharmaceutical central number (PZN) / pharma code of the product under the tab "Properties". With this number you can get the product in any pharmacy.

Here you can find the shipping costs and shipping times.

Sweating is a totally normal and essential process. Sweat is produced by the body to cool down and regulate its temperature. Perspiration is controlled by the autonomic nervous system. In some cases, this system has a dysfunction and produces more sweat than necessary. For areas affected by this hyperfunction, an application of antiperspirants is recommended. Aluminium compounds seal the sweat glands locally and can thus be used against sweating. 

Antiperspirants only affect the surface and do not get into the blood circulation of the body. One part of the sweat exudes through the liver, while the other part channels its way to the surface of the skin through other sweat pathways, where it evaporates fast and without odour. Whenever antiperspirants are applied to specific skin areas - such as armpits - sweat can easily evade through other body areas. Armpits, for example, only represent 1% of an entire body’s sweat.

Functional Cosmetics Company AG operates four specialised online shops, each tailored to meet specific customer needs:

• Functional Cosmetics - Better Living: Our flagship store, featuring the complete range of all brands and products.
• SweatStop®: The brand offering the widest and most comprehensive range for excessive sweating.
• Everdry: Functional anti-perspirant products for a dry and confident skin feel. Includes our best-selling anti-perspirant body roll-on.
• JV Cosmetics: Our brand shop for the specialised lines ahc, bromex, nutric, and dry.

Antiperspirants can generally be used on any area of ​​the skin. Sweating can also be targeted at several areas at the same time. The excess sweat evaporates unnoticed on other areas of the skin and is partly excreted via the kidneys. However, antiperspirants cannot be used in the case of a generalized overactive sweat gland, i.e. heavy sweating all over the body.

To avoid compensatory sweating, antiperspirants should not be used on more than three areas of the skin at the same time. Various antiperspirants in different strengths are available to combat sweat and odor on different areas of the skin.

Yes, we offer a voluntary 30-day money-back guarantee. This allows you to cancel your contract within 30 days – this is in addition to the statutory 14-day cancellation period.

Please note that this guarantee covers almost all, but not absolutely all products. Your statutory right of withdrawal remains unaffected. Please ensure you familiarise yourself with the required procedure in advance.